Frequently asked questions

Mio Pulse is a free account for cultural discovery. You can browse selected public pages and events, receive cultural signals, and explore the platform before upgrading.

Mio Mag is a paid digital magazine subscription with premium editorial content and deep cultural intelligence from across Asia. It does not include event credits by default.

Mio House is a paid lifestyle-cultural membership with full event access, 100 Mio Credits per month, member referrals, and priority cultural experiences.

Mio Patron and Founder Circle are invitation-only. Patron is not publicly purchasable. Founder Circle requires a direct invitation from MIO. Patron members may recommend up to 10 candidates per calendar year, subject to MIO approval.

Mio Credits are internal membership benefits used to book selected cultural events and experiences. They are not cash, money, cryptocurrency, or transferable currency.

Mio House receives 100 credits per month, Mio Patron receives 200, and Founder Circle receives 300. Credits are allocated automatically on the first day of each month.

Yes. Credits typically remain valid for 60 days from allocation. You will receive notifications when credits are added, used, refunded, or close to expiry.

Available credits are ready to use. Pending credits are reserved for a booking. Used credits are consumed after confirmed attendance. Refunded credits are returned after eligible cancellation. Expired credits were not used within the validity period.

Events may offer instant booking or request approval. Credit cost per person and guest rules are shown before you reserve.

Mio House members can bring selected guests according to event policy. Mio Patron members may invite 1–2 guests per event. Founder Circle members have enhanced guest flexibility, subject to credits, capacity, and MIO approval.

Bookings generate a confirmation with a QR code or digital pass. Check-in confirms attendance and completes credit reconciliation for the experience.

Mio House members can invite prospective members through referral codes or links. Referrals are visible to MIO for review, tracking, and fraud prevention. Referrals do not grant Patron or Founder Circle access.

Patron members may recommend up to 10 people per calendar year. Each recommendation requires MIO approval before any invitation or membership activation.

Refund eligibility depends on the event's cancellation policy and timing. Eligible cancellations return credits to your wallet as refunded. Event cancellations by the organiser also trigger refunds according to platform rules.

Sign up for Mio Pulse for free from the Join page. To upgrade to Mio Mag or Mio House, visit the membership section or your account dashboard after signing in.

Email [email protected] or use the contact form. For membership, booking, or press enquiries, select the appropriate subject so we can route your message.