MIO ("we", "us") respects your privacy. This policy explains how we collect, use, store, and protect personal data when you use the member platform.

This policy applies to visitors and members. Partner and admin users are subject to additional terms available on those portals.

We collect information you provide: name, email, membership tier, city preferences, booking history, and communication with support.

We automatically collect usage data: pages visited, events viewed, device type, and approximate location derived from IP or stated preferences.

Payment information is processed by Stripe. We do not store card numbers on our servers.

We use your data to operate the platform: personalise your event feed, process bookings, allocate and track Mio Credits, send notifications, and improve our services.

We may send marketing communications about cultural content and membership offers. You can opt out of non-essential emails at any time.

We share minimal booking information with cultural partners when you reserve their events (name, attendance status). Partners do not receive full member profiles.

We use service providers (hosting, email, analytics, payments) who process data on our behalf under contractual safeguards. We do not sell personal data.

We retain account data while your account is active and for a reasonable period after closure for legal and operational purposes. Transaction and audit logs may be retained longer for compliance.

Member PII is encrypted at rest. We implement access controls, audit logging, and industry-standard security practices. No system is completely secure; report concerns to [email protected].

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, and to object to certain processing. Contact us to exercise these rights.

We use cookies and similar technologies as described in our Cookie Policy. Essential cookies are required for platform operation.

For privacy enquiries: [email protected]. We will respond within a reasonable timeframe.